Frequently Asked Questions

How much shampoo or conditioner should I use?

Depending on the size of your pup, pour a generous splotch of either product on the palm of your hand, rub into a soft lather, and massage thoroughly. Don’t forget to give your pooch a good rinse!

Does Top Top ship internationally?

Please refer to our shipping policy here.

How do I get a refund?

Unfortunately, due to the nature of our products and for hygiene purposes, we do not employ a refund policy. There are a few exceptions, for example a damaged or defective product upon arrival, or if you have received the wrong item, upon which we will evaluate the matter on a case-by-case basis.

For more information, check out our refund policy here. Or treat your doggo to a good shower, that’ll put a smile on their face and a wag in their tail.

Can my business work with Top Top?

Sure, we’d be glad in working together with you. Please contact us at for collaborative purposes.

What are my privacy rights?

We respect your privacy and you can read up more about our privacy policy here.

What are some payment methods I can use?

We accept Mastercard and Visa as modes of payment. For local PAYNOW transactions, do drop us an email or text message for us to further process your order.